Do my customers need to download an app?

No. Customers scan your QR code and a loyalty pass opens in their browser. They can save it to Apple Wallet or Google Wallet (or just bookmark it) — no app store, no account required, no password to remember.

Does Loop work with my POS or register?

Loop Customer runs entirely on the web, so your existing register stays exactly as it is. Stamp a customer by scanning the QR on their pass from any phone or tablet — there's nothing to integrate. If your POS doesn't have an open API, that's fine; we don't need one.

What if my POS system isn't supported?

Loop Customer doesn't integrate with any POS, by design. You don't connect anything. Your cashier stamps a customer by scanning the QR on their pass with a phone or tablet — that works alongside Square, Toast, Clover, Shopify POS, Lightspeed, or even a pure cash drawer.

How long does setup take?

Most shops are stamping their first customer inside ten minutes. The onboarding wizard walks you through naming your reward, picking colors, and printing your first sticker sheet. No coding, no installer, no card on file required for the trial.

How is the QR code different from a regular barcode?

A QR is a 2D matrix that can encode a full URL, so every customer scan opens a real web page — your loyalty pass — without a scanner gun. A 1D barcode just encodes a short number that needs a database lookup on a register. QRs work with any modern phone camera; barcodes don't.

What do I get for the flat platform fee?

Everything except the phone minutes. The flat fee turns on your always-on AI receptionist — it answers every call, takes orders, books tables and appointments, remembers each customer, and even calls customers back — plus your whole storefront: a loyalty program with Apple & Google Wallet cards, online ordering, bookings, a mini-website with local SEO, and your Customer Hub. One flat fee, one login, unlimited customers. You don't pay more as your shop grows.

How do the voice minutes work?

The receptionist's calls run on prepaid voice minutes, so you only pay for the calls you actually take. Your first 50 minutes are free; after that you buy packs (from 120 up to 2,000 minutes) that never expire and carry over month to month. Auto-recharge tops you up automatically when you run low so you never miss a call. Bigger packs lower your per-minute rate.

Is there a free trial? Do I need a card to start?

Yes — a 15-day free trial plus 50 free minutes, and no credit card to begin. You can run the receptionist and the full platform free before you ever pay. After the trial the flat platform fee starts, and voice minutes are pay-as-you-go from your first paid pack.

Does the AI make outbound calls, or only answer?

Both. It answers every inbound call 24/7 — no missed calls, no voicemail — and it also calls customers back: order confirmations, “your order's ready,” “your table's ready,” win-backs, and follow-ups. So it works the phone in both directions, not just when someone calls you.

No contract. The platform fee is month-to-month (or annual if you choose, which saves you two months) and you can cancel from /dashboard/billing in two taps. Cancelling stops further charges; access continues through the end of your current paid period and your customer data stays intact. Voice packs are one-time purchases — your remaining minutes don't disappear.

Can I earn money by referring other businesses to Loop?

Yes — our partner program pays you for every business you bring to Loop. Influencers earn a flat $100 bounty per business (half when they first pay, half if they're still with us at month 3); resellers earn 30% of everything their businesses pay Loop for 12 months. Payouts run monthly through Stripe. See loopcustomer.com/partners for the full details.

Does Loop work with Apple Wallet and Google Wallet?

Yes — native Apple Wallet (.pkpass) and Google Wallet passes are live on every plan, including the free tier. The customer taps once on the pass page to save it. Stamp updates push to the wallet automatically and surface on their lock screen when they're near your shop.

Can a customer have the pass on multiple devices?

Yes. They can save the pass to wallet on each device they use — phone, tablet, Apple Watch — and the stamp count syncs across all of them in real time. The pass is tied to their customer record, not the device.

What if a customer loses their phone?

Open the customers list in your dashboard, find them by email or phone, and re-send the wallet link. They scan it on the new device and their full stamp history is right where they left it. The pass lives on our servers, not just their old device.

How does a customer earn a stamp?

Two ways. Either the cashier scans the QR on the customer's pass during checkout, or you hand the customer a single-use sticker after a paid visit and they scan it themselves. Posters never grant a stamp — they're for discovery and joining only.

What stops a customer from cheating the system?

Each printable sticker is a one-time code — once scanned, the same sticker can't be used again. Posters never trigger a stamp directly. The cashier-side redeem console only accepts scans from your authenticated merchant device, never from a customer's phone.

Can I export my customer list?

Yes. Export to CSV from the customers page in your dashboard at any time, on any plan including the free tier. You own the list — Loop holds it on your behalf and never sells, shares, or uses it for our own marketing. Your data leaves with you if you cancel.

Does Loop work in my country?

Loop runs anywhere with internet. The product UI is in English; pricing is shown in your local currency for the US, Canada, UK, Australia, Mexico, the Philippines, India, and Brazil. Customers anywhere in the world can save Apple Wallet and Google Wallet passes — the wallets themselves work globally.

FREE FOREVER FOR YOUR FIRST 100 CUSTOMERS · NO CREDIT CARD

Turn first-time
buyers into
loyal customers.

Create a digital loyalty card in minutes. No app, no POS, no hassle — just lasting customer loyalty.

Video Menus

Own Your
Customer Data

Marketing
Automations

AI-Powered
Campaigns

Coffee ShopsRestaurantsSalons & SpasRetail StoresGyms & Fitness

BakeriesFood TrucksBars & BreweriesPet GroomersHundreds more

Loop Customer QR reward stickers on takeaway coffee packaging

1. Scan

Customer scans
your QR code

2. Reward Added

Reward is added
instantly

3. Wallet Updated

Customer sees their
updated rewards

Loved by independent local shops

Add toApple WalletAdd toGoogle Wallet

FREE FOREVER

For your first 100 customers

Unlimited cards

Unlimited stickers

Up to 100 customers

UNLIMITED EVERYTHING

Unlimited cards
Unlimited stickers
No hidden limits

UPGRADE ONLY WHEN YOU GROW

Powerful features to scale your business when you’re ready.

CANCEL ANYTIME

No contracts.
No commitments.
Cancel anytime.

From sticker to signup in seconds

How your loyalty program runs while you work.

Stick one QR sticker wherever your customers already are — a coffee cup, a takeout bag, a DoorDash order, or the counter. They scan once, join, and their reward card saves straight to their phone. No app, no new hardware, no card on file — you keep serving, it does the rest.

Sign upEmail and business name. Sixty seconds, no card required.
Create your first campaignPick stamps, cashback, or a discount — AI writes the copy.
Print stickers or postersUse any printer. One-time codes keep every scan fraud-proof.
Customers save to WalletScan once and it lives in Apple or Google Wallet forever.
Earn and redeem instantlyEvery sticker scan updates the pass in real time — anywhere.

Printing stickersAny printer. One-time codes. Fraud-proof.

Live on the customer’s phoneStamp added in real timeLive

9:41

Bean TheoryFREE COFFEE

Stamps6 / 10

Reward

Free coffee on us

Status

4 to go

Real-time updates in Apple Wallet & Google Wallet.

The Loop directory

Every business on Loop gets a page like this.

Tap the live demo to watch a real Video Menu. The rest are open spots — Loop is just getting started, so we'll be straight with you: that's one real example, plus exactly how your business would be showcased. No fake listings.

Live demoAndy's Coffee MachinePalo Alto, CACoffee ShopWatch the menu

Book a demoA 15-minute walkthrough · No commitment

Your own page

Branded with your business info, logo, and photos.

Video menu

Show off your menu with short, appetising videos.

Always open

A 24/7 online presence so new customers can find you.

Built for results

Drive more calls, orders, and appointments.

Live card · tap to share

Business Card

Your business card lives in your wallet.

A digital business card that stays in yourApple Wallet or Google Wallet — always on you. Share it with anyone by a quick QR scan or an NFC tap (Apple ↔ Apple, Google ↔ Google), and they save your full contact in one tap. It carries your loyalty card and Video Menu, too.

Lives in your Apple Wallet or Google Wallet — no paper, no app
Share by NFC tap or QR scan — with anyone, any time
They save your contact in one tap — and reach your rewards + menu

Book a demo

Counter-top display

Turn any tablet into a customer magnet

Mount any Android tablet or iPad on your counter. It shows your QR, live member count, and AI-written thoughts that match your shop's vibe. New customers join in 4 seconds. No app to install for them.

Works on any tablet — Android, iPad, no special hardware
AI rewrites your messages daily to stay fresh
Loop QR code never changes — print once, forever

See your kiosk page

Every phone

Saves to every phone. No app needed.

Customers scan your QR once — their loyalty card saves directly to Apple Wallet, Google Wallet, or as a web bookmark. Works on every device.

Available on

Loop installs straight to the home screen as a web app today — no store, no download wait. Native iOS & Android apps are on the way.

Install asWeb App (PWA)Live nowDownload on theApp StoreComing soonGet it onGoogle PlayComing soon

QR everywhere

Print QR stickers. Put loyalty everywhere.

Great loyalty programs are easy to find and easy to join. Use QR posters for discovery and one-time sticker codes for earning stamps.

A hand holding a paper coffee cup with a Loop scan-to-earn QR sticker on the sleeve.

A kraft takeout bag with a round Loop QR sticker reading scan to earn free rewards.

A kraft takeout bag and pastry box with round Loop QR stickers reading scan to earn free rewards.

A delivery takeout bag and food containers on a doorstep with Loop scan-to-earn QR stickers.

A cafe receipt beside a coffee cup with a round Loop QR sticker reading scan to earn free rewards.

The honest comparison

Everyone answers a call now. Only Loop does all of it.

Point tools answer the phone; platforms build you a website. Loop is the only one that does the whole front desk — and the only ✓ all the way down.

Loop

Owner.com

ElevenLabs

Slang.ai

Goodcall

Popmenu

AI receptionist answers your phone

Takes & places the order on the call

Limited

—

Limited

—

Limited

Books tables & appointments

—

Limited

Knows the caller — profile & order history

—

Calls customers back (outbound)

—

Limited

—

Loyalty + Apple / Google Wallet cards

Limited

—

Limited

Online menu, mini-website & SEO

—

Tuned for your shop by real engineers

—

One flat price — everything included

—

Compared on each provider's publicly listed features as of 2026. Capabilities evolve — check their sites for the latest. “Limited” means partial or add-on only.

Real numbers from real shops

See what better retention could mean for you.

Real estimator by business type

What could Loop be worth for your shop?

New customers per week48Current repeat rate34%Average ticket$17

Projected new visits / year599

Extra revenue$34,622

Net gain after Loop (after cost)

$33,794+4,081% ROI

Based on real performance data from similar shops on Loop.

Engineering partner

Engineered with Anthropic Claude

Every line of Loop Customer was co-authored with Claude — Anthropic's frontier AI — sitting alongside the founder as architect, reviewer, and pair-programmer. Same security review, same release standards, same attention to detail you'd expect from a senior engineering team.

7 countries · 6 languages · per-country pricing in INR, PHP, CAD, GBP, AUD, MXN, USD · production-grade webhook signatures, RLS, and audit trails on every mutation.

See what Claude is Try Loop Customer

Built by Andy Patel · Co-authored by Claude Opus 4.7

Loved by local businesses

Two months in. The merchants who already trust Loop Customer.

The independent shops already running loyalty on Loop.

“We went from 30% of customers coming back to over 60% in the first month. The setup took 4 minutes.”

Bean TheoryCoffee

“My customers love getting their little personalised message on the card. It makes them smile.”

The CutBarbershop

“I printed 50 stickers and stuck them on my counter. People scan them all day.”

Polish BarNail studio

Already on Loop?Share your story

Tell us how Loop's helping your shop. Featured reviews land here.

Partner program

Love Loop? Get paid to share it.

Send shops, salons, gyms, and restaurants our way — and earn every time one joins. Two simple ways to earn, both paid out monthly through Stripe.

Influencers & creators

$100 per business

A flat bounty for every business you bring. Half when they make their first payment, half if they're still with us at month 3.

Resellers & agencies

30% for 12 months

Earn 30% of everything your businesses pay Loop — every month, for a full year after they join.

See how the partner program worksFree to join · no follower minimum · paid through Stripe

See Loop on your business.

A 15-minute walkthrough — your AI receptionist, mini-website, ordering, bookings, and loyalty, set up for you.

Book a demo$1,000 onboarding — free.

Turn first-timebuyers intoloyal customers.

FREE FOREVER

UNLIMITED EVERYTHING

UPGRADE ONLY WHEN YOU GROW

CANCEL ANYTIME

How your loyalty program runs while you work.

A menu that comes alive.

Every business on Loop gets a page like this.

Your business card lives in your wallet.

Turn any tablet into a customer magnet

Saves to every phone. No app needed.

Print QR stickers. Put loyalty everywhere.

Everyone answers a call now. Only Loop does all of it.

See what better retention could mean for you.

Engineered with Anthropic Claude

Two months in. The merchants who already trust Loop Customer.

Love Loop? Get paid to share it.

Influencers & creators

Resellers & agencies

See Loop on your business.

Turn first-time
buyers into
loyal customers.